Support

Contact us

Email hello@chipnexa.in. Tell us your account email, the device (its name or model) and what you see; from the app, Settings → About → Contact support fills in the app version for you.

Quick fixes

A device shows Offline

• Check the device has power and your Wi-Fi is working.
• If you changed your Wi-Fi name or password, set the device up again.

Setting up a new device

• Your phone must be on the Wi-Fi network the device should join (2.4 GHz).
• Enter the device's setup key exactly as printed on its label, or scan its code.
• Guest networks often block setup; use your main network.

Controlling devices without the internet

When your phone and devices are on the same Wi-Fi, ChipNexa Home controls them directly. A house icon next to a device means it is being controlled on your local network; a cloud icon means through the internet.

Your account and data

• Privacy Policy
• Terms of Service
• Delete your account