Delete your account

In the app (immediate)

1. Open ChipNexa Home and sign in.
2. Open the Settings tab (or tap the person icon at the top right of Home).
3. Tap Delete account under "Danger zone".
4. Enter your password to confirm.

By email (without the app)

Write to hello@chipnexa.in from the email address of your account, with the subject "Delete my ChipNexa Home account". We will confirm the request and delete the account within 30 days.

What is deleted

• Your account: email, name, password hash and time zone.
• Every device you own is un-paired from your account, so it can be set up again by anyone; its stored state and settings, firmware-update records and pending commands go with it.
• Your homes and rooms (including any home location), rules and automations, and shares to and from other people.
• Sign-in sessions, notification tokens and notification history, and any open pairing codes.

What may remain

• Copies in backups, until those backups expire.
• Server logs kept for security, for the limited time they are needed.
• Anything the law requires us to keep.

Deleting your account cannot be undone. Devices themselves keep working on their own switches; to use them in the app again, set them up again.